Frequently Asked Questions
Everything you need to know about your American Tourister travel gear and orders.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for luggage and accessories?
We offer a 30-day return policy for unused merchandise in its original packaging. Please note that personalized items and final sale products are not eligible for return.
Does my American Tourister product come with a warranty?
Yes, our products come with a limited global warranty that covers manufacturing defects in material and workmanship. The duration varies by collection, typically ranging from 3 to 10 years.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I set the combination lock on my suitcase?
Detailed instructions for resetting your TSA-approved combination lock are included inside your suitcase. You can also find step-by-step video guides in the 'Lock Instructions' section of our website.
Do you offer international shipping?
Currently, this store ships to addresses within the continental United States. For international orders, please visit our localized websites for your specific region.